Terms & Conditions
TERMS & CONDITIONS / ACCEPTABLE USE POLICY / WEBSITE DISCLAIMER
Thank you for visiting SOFFURNI’s website —— www.SOFFURNI.com. This Website is owned and operated by SOFFURNI.
Your use of this Website and/or *Other Services or Applications for Online Shopping is subject to your agreeing to be bound by and to comply with this Acceptable Use Policy (“Policy”). If you do not agree with the Policy you should exit from this Website and/or Other Services or Applications for Online Shopping instantly.
Copyright / Trademarks
This Website and Other Services or Applications for Online Shopping and the contents, including products and services, voucher, loyalty program, text, graphics, button icons, audio and video clips, digital downloads, data compilations, logos and information regarding the online shopping status, etc. are proprietary to SOFFURNI or its content suppliers. You may use this Website and the contents only for personal and non-commercial purposes subject to applicable copyright laws.
All trade marks, trade names, service marks (whether registered or unregistered) and logos in this Website are owned by SOFFURNI or their respective owners and must not be used or modified in any way without obtaining the prior written consent of SOFFURNI.
This Website and Other Services or Applications for Online Shopping and the products, technology and processes contained may be the subject of other intellectual property rights owned by SOFFURNI or by third parties. No licence is granted in respect of such intellectual property rights other than as set out in this Policy. Your use of this Website and/or Other Services or Applications for Online Shopping must not in any way infringe the intellectual property rights of any person.
• False, inaccurate, misleading, unlawful, harmful, threatening, abusive, tortuous, harassing, defamatory, libellous, invasive of another’s privacy, vulgar, profane, sexually oriented/suggestive/explicit, obscene, racially or ethnically offensive or otherwise objectionable.
• Violates any laws, third party rights, or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party.
• Constitutes advertising or promotion, junk mail, spamming, chain letters or any other form of unauthorized solicitation. Links that connect to commercial websites will not be considered unauthorized solicitations unless the link or the website content appears to be intended as a means of solicitation as determined by SOFFURNI in its sole discretion.
• Contains software viruses, Trojan horses, worms, time bombs, cancelbots or any other computer code or files that are designed to disrupt, damage or limit the functioning of any software or hardware.
• Provides any non-public information about SOFFURNI or any other company or person without the proper authorization to do so. This includes providing the names, addresses and extension numbers of SOFFURNI employees and any of the users or participants of the Services.
• Intentionally interferes with the operation of any of the Services included in this Website and/or Other Services or Applications for Online Shopping without limitation, mail or ‘post’ bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks.
• Impersonates any person or entity, including SOFFURNI employees or forges any TCP-IP packet header, email header or any part of a message header. This prohibition does not include the use of aliases or anonymous remailers.
• Attacks or insults another.
• Suggests or encourages illegal activity.
Email, Fax and Other Forms of Electronic Communication
When you have requested for the products, services, delivery or other related documents to be sent to you by email, fax or other forms of electronic communication (including mobile messages), failure to receive it does not constitute an unsuccessful purchase. A purchase is deemed successful and complete after payment has been made and confirmed. In the event of any dispute, the purchase in the SOFFURNI database is the primary record of carriage, and will prevail.
SOFFURNI is not responsible for the delivery of any electronic communication. If you have any queries regarding your purchase, please kindly refer to Contact Us page to submit an online feedback form.
This Website and Other Services or Applications for Online Shopping may contain links to websites maintained by third parties (“External Sites”). These External Sites are provided for user’s reference and convenience only. SOFFURNI does not operate, control or endorse in any respect such External Sites or their content. Users assume sole responsibility for use of these External Sites and are therefore, advised to examine the terms and conditions of those External Sites carefully.
You must not link to this Website and/or Other Services or Applications for Online Shopping without obtaining the prior written approval of SOFFURNI. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of SOFFURNI is an infringement of SOFFURNI’s intellectual property rights.
When you make purchase or access your member Login information, a secure server is used. Secure Server Layer (SSL) encrypts the information you send through this Website and/or Other Services or Applications for Online Shopping. Although SOFFURNI would use its best endeavour to ensure security, SOFFURNI makes no warranty in respect of the strength or effectiveness of that encryption and SOFFURNI is not and shall not be held responsible for events arising from unauthorised access of the information you provide.
The content on this Website and Other Services or Applications for Online Shopping are provided on an “as is” and “as available” basis. You therefore agree that you use this Website and/or Other Services or Applications for Online Shopping and the services provided at your sole risk. SOFFURNI, its officers, directors, employees, partners and suppliers disclaim:
• all warranties or representations of any kind regarding this Website and/or Other Services or Applications for Online Shopping , its operations or the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any information, content or material included herein.
• to the fullest extent permitted by applicable laws, all conditions and warranties, express and implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose or non-infringement;
• all liability to you or anyone else for any direct, indirect, special, consequential or punitive loss or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to, data), incurred or suffered in connection with the use or inability to use this Website and/or Other Services or Applications for Online Shopping whether based in contract, tort or otherwise even if we are informed of their possibility;
• all liability to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website and/or Other Services or Applications for Online Shopping or an external site. You must take your own precautions to ensure that whatever you select for use from this Website and/or Other Services or Applications for Online Shopping is free of viruses or anything else that may interfere with or damage the operation of your computer systems.
CANCELLATION & REFUND
We do not accept any refund or cancellation request without valid reasons, and our site and management reserves all the rights to justify and decide if the reason(s) provided by our customer(s) is valid / not valid to perform refund.
We do not accept any refund or cancellation request on delay in fulfilling orders, timeline that’s stated on the site is for estimation only, customer can request to check the status from time-to-time throughout our contact channels. Customers are only allowed to request for refund if the delivery / order fulfilment has been delayed 30days from indicated timeline or promised date by the brands / merchants.
Cancellation or refund request can be made if the ordered product(s) or service(s) are no longer available. Our site will always work on alternative and options to recommend to customers. If alternative and options are not acceptable, our site will accept cancellation and refund request and process accordingly within 5-7 business days.
All the products or services warranty that’s promised by the manufacturers is covered by manufacturer according to their own respective warranty guidelines. Our company shall not be held responsible and shall remain exempted from all liabilities in the event of any dispute in warranty. For more warranty details and guideline, please kindly visit the manufacturer website or check with their own respective customer service and support centres.
All products and services that are available on our website are subject to their own order fulfilment, production and delivery timeline. Estimated timeline will be indicated in product description section. However, customers are not allowed to request for refund if the indicated / promised timeline cannot be met.
Customers are only allowed to request for refund if the delivery / order fulfilment has been delayed 30days from indicated timeline or promised date by the brands / merchants.
Different brands / merchants might appoint different logistic or delivery companies to fulfil order due to their different nature of products and services, different shape and size of products, and other contributing factors.
Our Terms and Conditions of Delivery
The logistic arrangement and delivery is subject to the Terms and Conditions of our logistic and delivery partners’ Rules.
Governing Law and Venue
You grant to SOFFURNI and its designees a perpetual, irrevocable, worldwide, non-exclusive, sub-licensable, and royalty free license to use all or any part of any ideas, expression of ideas, inventions, or other materials you submit, including, without limitation, feedback, comments, documents, suggestions and/or proposals (collectively, ‘Contributions’) to the Blog and Social Medias without restrictions, notice and compensation to you or any third party.
The license shall include, without limitation, the irrevocable right to rerecord or modify any audio tracks or visual images you provide, reproduce, prepare derivative works, combine with other works, alter, translate, distribute, download, link to or from, transmit, advertise, market, make, have made, display, perform, and/or license the Contributions or any part or parts thereof, and all rights therein, in the name of SOFFURNI, or its designees throughout the world in perpetuity in any and all media now or hereafter known.
You agree that Contributions you submit are:
• Original and accurate and
By submitting a Contribution, you acknowledge and agree that SOFFURNI and its designees may create on their own or obtain through submissions to the Blog and Social Medias or otherwise ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals that may be similar or identical to the Contributions you submit through the Blog and Social Medias or other channels and means. You hereby waive any and all claims you may have had, may have, and/or may have in the future, arising out or relating to the fact or contention that the ideas, expression of ideas, inventions, or other materials, including, without limitation, feedback, comments, documents, suggestions, and/or proposals accepted, reviewed and/or used by SOFFURNI and its designees may be similar to your Contributions.
You hereby release and agree to hold harmless SOFFURNI, its subsidiaries, affiliated entities, employees, directors, officers, attorneys, agents, joint ventures, licensees and assigns and each of their respective designees (“SOFFURNI Entities”) and the users of this Blog and Social Medias with respect to any claims, damages, costs, losses and expenses, including reasonable attorneys’ fees, due to or arising out of:
• Content, including Contributions which you submit, post, transmit or make available through the Blog and Social Medias
• Your use of the Blog and Social Medias and the content herein including any Contributions made by any party; or
Disclaimer of third-party content
Most of the content posted to the Blog and Social Medias is provided by third parties like you. Such third-party content is the sole responsibility of the person originating that content. SOFFURNI does not control and is not responsible for this third party content.
You expressly understand and agree that you bear all risks associated with using or relying on that content, and you are responsible for all of your activity on the Blog and Social Medias and for the security of your computer system.
General Practices Regarding Use & Storage
You acknowledge that SOFFURNI may establish general practices and limits concerning use of the Blog and Social Medias, including without limitation the maximum number of days any uploaded Content will be retained on this Blog and Social Medias, the maximum disk space that will be allotted on SOFFURNI’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Blog and Social Medias in a given period of time.
You agree that SOFFURNI has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Blog and Social Medias. You acknowledge that SOFFURNI reserves the right to log off accounts that are inactive.
Access and Interference
The Blog and Social Medias contain robot exclusion headers. Much of the information of the Blog and Social Medias is updated on a real-time basis and is proprietary or is licensed to SOFFURNI by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the Blog and Social Medias for any purpose without our express written permission.
Additionally you agree that you will not, by or through your use of the Blog and Social Medias:
• Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure
• Interfere or attempt to interfere with the proper working of the Blog and Social Medias or any activities conducted on the Blog and Social Medias
• Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Blog and Social Medias
• Transfer your SOFFURNI member account (including feedback on the Blog and Social Medias) and username to another party without our consent
• Harvest or otherwise collect information about users, including email addresses, without their consent
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Blog and Social Medias
• Provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s)
Enforcement & Site Abuse
You understand and agree that the cancellation of your registration is your sole right and remedy with respect to any dispute whatsoever with SOFFURNI arising out or relating to the Blog and Social Medias. You can cancel your SOFFURNI member registration by contacting SOFFURNI via our contact channels.
Registered users of the Blog and Social Medias may not allow former users whose registration or ability to use the Blog and Social Medias has been terminated, suspended, or cancelled to use the Blog and Social Medias through them.
If your registration and/or ability to use the Blog and Social Medias is terminated or suspended, you may not register to join the Blog and Social Medias again without our express written permission.
SOFFURNI is a website / online brand / online shopping website that is solely owned and operated by ROLIPOB GROUP SDN BHD.